Shipping & Returns

All our picture frames are sent out by courier and have insurance included.

This means that someone has to be at the receiving address in business hours to sign for the parcel.

Arrangements can be made to leave the parcel without a signature if you contact us by email with more details.

After 15 years of sending frames we know that dispatch can take between 5 and 20 business days.

For custom orders we email a photo before dispatch for confirmation.

We send an email when the frame is sent.

The couriers have a tracking number and take longer in peak seasons.

We always exchange if you change your mind but this will have the extra courier charges required.

Our product is hand made from recycled timber resulting in features, holes and grain in the frames.

We do not refund for change of mind.

Our frames are sent with a guarantee they are free from structural defects and the glass is fully insured, (which we haven’t had to use yet).

Our motto is a happy customer will come back as our frames are so unique and nice. With this in mind we endeavour to provide a swift and reliable service.

Thank you for liking our frames and tell your friends about us.